Refund policy

Return Policy

We have a 7-day return policy, which means you have up to 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to raise a Return / Exchange request?
  • Visit the returns section on the website or click here to raise a return/exchange request for your order
  • Submit the required details in the empty fields
  • Follow the instructions and select the items you would want to return
  • A confirmation email will be shared once the return request is approved
Exchange Policy

For exchange, the reverse pick up will be done in 2-3 days once the request is placed. Once, we have received the request and it is approved pose review, a new exchange order is automatically placed and processed. The new order gets shipped in 2-3 working days and would take 8-10 days for it to get delivered, mostly sooner depending on the region.

Note: Once a product is exchanged and is delivered, no further actions such as exchange or refund would be applicable on that order.

You can always contact us for any further queries at info@houseofaldeno.com.

Refund Policy

Once the return product is received at our warehouse, Refund will be Initiated to the Original payment method for prepaid orders and, For Cash on Delivery (COD) orders, the refund will be transferred to the bank account details provided by the customer. it may take 8-10 business days for the refund to reflect in your account, depending on your bank.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and rectify the same at the earliest.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items.

Refunds can be given in Customers Bank Account

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, it'll be automatically credited to your account.